Luxury Flower Arrangement

Every order is important to us because we know how important it is to
you. Hence, we earnestly endeavor to please every customer with
beautiful flowers and accommodating service. Knowing that flowers are a
perishable natural product and that floral arrangements and floral gifts
are hand made, we make every effort to fortify our floral products and
ensure the quality, accuracy and beauty of our work. Many variables
determine whether a flower will last as long as anticipated or whether a
designer has created something which you will enjoy. Because we
constantly seek ways to bring some of these variables under our control
for improved floral performance, we welcome your comments and inquiries.
Also, if you are not completely satisfied with the quality of one of
our products, then please contact us immediately and we will promptly
take the appropriate action.

Fresh Flowers:  We are committed to delivering your
important emotional sentiments on time and as fresh and beautiful as
possible. Because of the nature, seasonality, and regional availability
of flowers it is sometimes necessary to make substitutions of equal or
greater value. We will make every effort to maintain the "look and feel"
of the arrangement by considering the overall shape, size, style, and
color combinations. In single-variety arrangements the variety will take
precedence over color. For instance, if an order is for yellow daisies,
they will substitute another color of daisies, not another yellow
flower. White roses and cream roses may be substituted for each other as
well as peach roses and pink roses. Purple and pink orchids may need to
be substituted for white orchids and visa versa.

Plants: For green and blooming plants, similar
plants may be substituted of equal or greater value. For one-of-a-kind
plants, such as orchids, we will make every attempt to match the plant
type, but may substitute with another color. Containers for plants will
be as close as possible.

Gift Baskets: Substitutions within a basket may be
made with items of greater or equal value if necessary to guarantee
freshness and timely delivery.

Substitutions for Special Occasions: Due to the
importance of delivering orders for special occasions, such as funerals,
birthdays, and anniversaries, on specific days, we may make a
substitution of equal or greater value to ensure timely delivery, if the
flowers you requested are not available, and we are not able to contact
you via the phone number(s) or email address you provided us.

Specific Times: We are unable to guarantee delivery
at a specific time, but we are normally able to deliver within four
hours on orders. You may request a time frame in the special instruction
box when ordering, and we will do our best to accommodate your request.

If No One is Home: Depending on the delivery
location, if the recipient is not available at the time of delivery, the
delivery person may leave the gift in a safe place for the recipient to
retrieve when they return, such as with a neighbor, or leave a message
for the recipient to call to arrange for delivery.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes
all liability for requests to leave arrangements. We highly discourage
special instructions requesting delivery to a doorstep, porch, yard or
any location where the recipient cannot accept the arrangement
themselves. We cannot be held responsible for missing or faulty product
due to this special request.